Refund & Returns Policy

1. Who this policy covers

This policy covers wholesale orders placed on b2b.indvyapar.com between a supplier and a buyer or vendor. Purchases made by consumers on indvyapar.com follow the returns policy shown on that site.

2. When you can raise an issue

• Wrong product or wrong quantity received.
• Product damaged in transit or defective on arrival.
• Product not as described in the listing or order.

Please report the issue within the time stated on the supplier’s listing or order. If none is stated, report it as soon as possible after delivery, with photos and your order details.

3. What is not returnable

• Products made or customised to your specification, unless defective or not as agreed.
• Goods that were used, altered or are not in their original condition and packaging.
• Items the listing states as non-returnable.

4. How to raise a return or dispute

1. Log in and open your dashboard.
2. Open Returns or Disputes and select the order.
3. Describe the issue and add photos or documents.
4. The supplier reviews it; if you and the supplier cannot agree, the IndVyapar team reviews the case.

5. Refunds, replacements and credit notes

If a return or dispute is accepted, the outcome can be a refund, a replacement, or a credit note, as agreed in the case. Refunds are made to the original payment method, or as agreed with the supplier, after the returned goods are received or the issue is confirmed.

6. Shipping costs

If the supplier was at fault (wrong, damaged or defective goods), the supplier bears the return shipping. For other returns, shipping is agreed in the case before the goods are sent back.

7. Cancellations

An order can be cancelled before the supplier dispatches it, by sending a message or raising it in the dashboard. After dispatch, the return process above applies.

8. Samples

Sample orders are covered by the terms shown on the sample request.

9. Need help?

Write to support@indvyapar.com or use Contact Us.

Last updated: 11 November 2026